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In collaboration with Certiport in cultivating a new generation of IT professionals, the Cisco Certified Support Technician (CCST) certification program aims to address the demand for skilled support, networking, and cybersecurity personnel in the digital world. Through this program students will be able to accomplish these objectives and empower them to contribute to the security and efficiency of technology.

Frequently Asked Questions

What is the Cisco Certified Support Technician (CCST) certification program? 
The Cisco Certified Support Technician (CCST) certification program is designed to validate work-ready skills in IT support, networking, and cybersecurity. It includes three specific exams focusing on IT support, networking, and cybersecurity, showcasing the learner’s readiness for entry-level roles in the said areas. 

What are the different CCST certification exams available?
The CCST certification program includes three exams:

  • Cisco Certified Support Technician IT Support
  • Cisco Certified Support Technician Networking
  • Cisco Certified Support Technician Cybersecurity 

What skills do learners gain through the CCST certification?​
Depending on the exam, learners will acquire various skills, such as:

  • IT Support – Troubleshooting hardware and operating systems, connectivity issues, and common threats.
  • Networking – Understanding networking standards, diagnosing problems, and security measures.
  • Cybersecurity – Learning essential security principles, vulnerability assessments, and incident handling 

Why is there a demand for CCST certifications?
​The demand for IT support and cybersecurity professionals is rising due to the increasing reliance on technology across all sectors. Businesses need support technicians to maintain operations, secure data, and prevent potential threats, resulting in a strong job market for qualified professionals

How does the certification program prepare learners for their careers? 
The CCST program prepares learners for high-demand roles by equipping them with practical skills and knowledge needed in the workplace. It follows a “Learn, Practice, Certify, Advance” model, allowing learners to gain hands-on experience and confidence before entering the job market.